Sharp Corporation
Global
Global Product Registration & Customer Self-Service Portal. ATS built a multi-region Liferay DXP portal with localised content management, automated product registration workflows, warranty lifecycle tracking, and an integrated ticketing system.
The challenge
Why this project mattered
A global electronics manufacturer required a unified customer service portal to manage product registrations, warranty claims, firmware update notifications, and technical support across 80+ countries. Legacy country-specific portals were costly to maintain and created inconsistent customer experiences.
What we built
The delivery
ATS built a multi-region Liferay DXP portal with localised content management, automated product registration workflows, warranty lifecycle tracking, and an integrated ticketing system. REST APIs connected the portal with Sharp's ERP and logistics systems for real-time status updates.
Technology stack
The technology we used
What changed
The outcome for our client
Product registration volumes increased 3x due to simplified self-service UX
Warranty claim processing time reduced from 5 days to 24 hours
Customer support ticket deflection rate improved to 68% through self-service content
Global portal consolidation reduced IT maintenance costs by 40%
Let’s work together
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