National Library & Archives (NA) — UAE
UAE
National Archives Citizen Access Portal with Secure Onboarding & Request Management. ATS built a secure, two-portal architecture (public-facing External Portal and staff-facing Internal Portal) on Liferay DXP 7.3.
The challenge
Why this project mattered
The UAE National Library and Archives needed a citizen-facing portal allowing public users, researchers, and students to register, submit archive access requests, and track request statuses digitally — replacing a manual, in-person process that created queues and limited accessibility to national heritage records.
What we built
The delivery
ATS built a secure, two-portal architecture (public-facing External Portal and staff-facing Internal Portal) on Liferay DXP 7.3. Custom modules powered Send/Request Invitation workflows, multi-step request access flows, profile management, and mobile number verification. REST and SOAP APIs integrated with backend archival systems, while custom email templates with branded notifications were implemented throughout the user journey.
Technology stack
The technology we used
What changed
The outcome for our client
Archive access request submission moved 100% online — in-person counter traffic eliminated
Request processing time reduced from 14 business days to 3 days with digital workflows
Excel export customisation enabled compliance reporting for archival administration
Dual-portal architecture served both 50,000+ citizens and 200+ internal staff concurrently
Let’s work together
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